Returns & Exchanges
At LOLA, we want you to love every piece you wear, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn apparel. Simply ensure all original tags are attached and the items are in their original packaging to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original shipping box and include the printed return slip provided by our portal.
Ship It Back
Download and print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing